Shipping & Returns



Sweet and Sour Australia Pty Ltd Office is based in Sydney, Australia and thus all orders are sent from Australia!  Sweet and Sour Australia Pty Ltd is committed to providing the best in Service and Quality Products and we endeavour to do our very best for our customers. Below are some details about our shipping methods and delivery timeframes.
Australia Post
All orders are sent via Australia’s very own postal service, Australia Post.  To keep our prices low, packages are unfortunately untraceable, however we have full confidence in the postal system.  If you wish to choose a traceable and faster service, we offer an express service as an option which is a premium option and ensures a trackable, overnight (to most metropolitan areas) delivery option.
Delivery Information
All orders are despatched between 1-5 business days from the time the order is placed.  The below timeframes relate to shipping everywhere in the world. Sweet and Sour Australia Pty Ltd does not guarantee delivery timeframes and these have been provided as a guide only. They are dependant on efficiency of postal services and customs regulations and are subject to normal postal conditions and disruptions. These timeframes apply from dispatch/shipping of order, not placement of order.

Delivery within Australia
Australia Post Regular Mail
• approximately 1- 5 business days from DESPATCH (shipping of order).
Australia Post Express Post
• approximately 1- 2 business days from DESPATCH (shipping of order).
Delivery to New Zealand
Regular International
• approximately 2-8 business days from DESPATCH (shipping of order).
Delivery to Asia
Regular International
• approximately 3-10 business days from DESPATCH (shipping of order).

Return, refunds and exchanges
We want you to be completely happy with every item you purchase from Sweet and Sour Australia Pty Ltd.
Damaged or faulty items:
If an item is damaged or faulty, you can return it to us for exchange or a full refund of the purchased item. 
Please state the reason for the return by emailing/using the: Contact Us form to obtain clarification and approval for the return, prior to sending the goods back.
Contact details:
If you have any queries regarding your refund or return, please contact us either by email using the Contact Us form or by phone  +61 2 9790 4671 (Monday-Friday (9.30am – 5.00pm).
All returned articles are to be sent to:

Sweet and Sour Australia Pty Ltd
Unit 16, 
25 Hoskins Avenue
Bankstown, NSW 2200
If you have any other questions regarding Sweet and Sour Australia Pty Ltd products which are available or an enquiry regarding an order which you have placed, please contact us at the above address.

Last updated 08 July 2021